Delivery shall take place by such method as the Seller may in its absolute discretion decide, to the location specified by the Buyer (the “Delivery Destination”), on or as close to the Delivery Date as is reasonably practicable in all the circumstances. For the avoidance of doubt, the Delivery Date is approximate only, unless otherwise expressly agreed in writing by the Seller, time is not of the essence for delivery.

Costs of packaging and delivery shall be included in the price of the Goods, unless otherwise stated in the Sale Invoice.

No delay in the delivery of the Goods shall affect the price of the Goods or entitle the Buyer to reject any delivery or any further instalment or part of the order or any other order from the Buyer or to repudiate the Contract or the order.

Risk of damage to or loss of goods shall pass to the Buyer in the case of goods to be delivered to the Sellers premises, at the time when the Seller notifies the Buyer that the goods are available for collection or delivery; in the case of the goods to be delivered to the Buyer, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the goods, at the time when the Seller has tendered delivery of the goods.

If, for any reason, the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or the Seller is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations, the Seller may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance). This provision is without prejudice to any of the Seller’s rights in relation to a failure by the Buyer to take delivery of the Goods or pay for them in accordance with the terms of the Contract.

Subject to the other provisions of these Conditions the Seller shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs damages, charges or expenses caused directly or indirectly by a delay in the delivery of the Goods (even if caused by the Seller’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds sixty days.

In accordance with best medical practice, the Seller operates a strict no-return policy on all cold chain temperature-controlled products. This policy is enforced upon dispatch with no exceptions. The Seller reserves the right to review the return of all other nontemperate controlled products on a case-by-case basis. If a Buyer wishes to return a product, written notification must be provided at the earliest possible date. Written notification does not constitute a binding contract and the Seller reserves the right to refuse the return of product. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. If the Seller agrees to the exchange or return of a product, the Buyer shall pay all return shipping charges to the location designated by the Seller. Cancellation of Orders must be made prior to dispatch. Once a product has been dispatched the order cannot be cancelled. For all the exchange and return enquiries, we kindly ask you to contact us to get advice for the next step. If your exchange or return is approved a refund will be initiated using the original method of payment. In certain circumstances the Seller reserves the right to provide store credit in lieu of a refund.

The Buyer is required by law to provide conclusive evidence of a valid medical license to gain access to and purchase products on this website. Failure to provide conclusive evidence of a valid medical license will result in cancellation of the registration process and an inability to access or purchase products. The Seller reserves the right to deregister a Buyer if a previously valid medical license lapses or is revoked.